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Multiple Choice
Having well-established business processes primarily serves which of the following strategies?
A
Operational excellence strategy
B
Product differentiation strategy
C
Customer intimacy strategy
D
Market penetration strategy
Verified step by step guidance
1
Understand the concept of business processes: Business processes are structured activities or tasks that produce a specific service or product for customers. They are essential for ensuring efficiency, consistency, and quality in operations.
Define the operational excellence strategy: This strategy focuses on optimizing processes to achieve efficiency, reduce costs, and deliver consistent quality. It emphasizes streamlined workflows and minimizing waste.
Compare operational excellence with other strategies: Product differentiation strategy focuses on creating unique products or services, customer intimacy strategy emphasizes building strong relationships with customers, and market penetration strategy aims to increase market share by targeting existing markets.
Analyze the role of well-established business processes: Efficient and standardized processes are critical for operational excellence as they ensure smooth operations, cost control, and consistent delivery of products or services.
Conclude that well-established business processes primarily align with the operational excellence strategy, as they directly support the goal of achieving efficiency and consistency in operations.