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Multiple Choice
Which term refers to costs that make customers reluctant to switch to another product or service?
A
Opportunity costs
B
Marginal costs
C
Sunk costs
D
Switching costs
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Verified step by step guidance
1
Understand the concept of costs in microeconomics and how they influence consumer behavior.
Review the definitions of the given cost terms: Opportunity costs (the value of the next best alternative foregone), Marginal costs (the cost of producing one additional unit), and Sunk costs (costs that have already been incurred and cannot be recovered).
Recognize that the question asks for the type of cost that makes customers hesitant to change from one product or service to another.
Identify that 'Switching costs' are the costs (monetary, time, effort, or psychological) that customers face when changing from one product or service to another, which can create reluctance to switch.
Conclude that among the options, 'Switching costs' best describe the costs that deter customers from switching products or services.