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Multiple Choice
A manager who is instructing his employee about work tasks is communicating in which direction within an organizational structure?
A
Upward
B
Diagonal
C
Downward
D
Lateral
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1
Understand the concept of communication directions within an organizational structure. These typically include upward, downward, lateral, and diagonal communication.
Define downward communication: it occurs when information flows from higher levels of the organizational hierarchy to lower levels, such as from a manager to an employee.
Define upward communication: it is the flow of information from lower levels to higher levels, such as an employee reporting to a manager.
Define lateral communication: it happens between employees or departments at the same hierarchical level.
Define diagonal communication: it occurs between employees at different levels and different departments, crossing both hierarchical and departmental lines.