a-customer-service-agent-successfully-resolves-a-callers-issue-on-the-first-atte

Question

A customer service agent successfully resolves a caller’s issue on the first attempt $72 percent sign$ of the time. Find the probability that:

i. The first successful resolution occurs on the third call,

ii. The first successful resolution occurs on or before the second call, and

iii. The agent does not successfully resolve any of the first three calls.

Accepted Answer

i. $72 percent sign$

ii. $0.9216$

iii. $0.0220$

Answer

i. $72 percent sign$

ii. $0.9216$

iii. $0.0220$

Answer

i. $72 percent sign$

ii. $0.9216$

iii. $0.0220$

Answer

i. $72 percent sign$

ii. $0.9216$

iii. $0.0220$